Refund policy

Return and Refund Policy

At Zaynuras, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we offer a hassle-free return and replacement policy.

1. Return Window
You must inspect the package upon delivery in front of the delivery agent. If there is any issue or damage, please contact us within 24–48 hours of delivery.

2. Eligibility for Returns
- The item must be unused, in its original packaging, with all tags and accessories intact.
- Video/Photo proof of the unboxing or defect is required to process a claim.

3. Replacement & Refunds
- Once approved, we will send a replacement product as soon as possible.
- If the stock is unavailable, a full refund will be processed to your original payment method or mobile banking account within 5–7 business days.

4. Non-returnable Items
- Products damaged due to customer misuse or mishandling.
- Items returned without original packaging or missing accessories.

Contact Us:
Email: supportzaynuras@gmail.com
Phone: +880 1330119944